Frequently Asked Questions

No. Walleett relies on Apple Wallet and Google Wallet, the native wallets already pre-installed on all modern smartphones. Your customers don't need to download anything or create an account. They receive a unique link, tap it from their phone, and their pass is added to their wallet in seconds.

Walleett generates a unique link for each customer. You include it in your existing channels: welcome email, SMS, QR code on a receipt, button on your website or app. When the customer taps that link from their smartphone, they are automatically directed to Apple Wallet on iPhone or Google Wallet on Android, and the pass installs in two taps. Once installed, the pass updates itself and receives your notifications without any further action on their part.

Yes, natively and simultaneously. Walleett handles Apple Wallet (iOS) and Google Wallet (Android) from the same platform. One link is all it takes: Walleett automatically detects the device's operating system and delivers the right pass format. No double management, no compatibility issues on your end.

If the customer stays on the same platform (iPhone to iPhone, Android to Android), the pass is typically restored automatically via the phone backup. In any case, they can reuse their original link to reinstall the pass on the new device. Walleett recognizes them and serves the right pass with their up-to-date data.

Yes. The pass is stored locally on the phone. The QR code, barcode, and displayed information remain accessible even in areas with no signal, underground, or in airplane mode. This is a real advantage for physical use cases: checkout, access control, event entry.

Using the no-code Studio, your first passes can be created and distributed in minutes. For a full integration with your existing system (POS, CRM, ticketing), expect days, not months. Walleett provides a REST API and a test environment to validate each call safely before going live.

Not necessarily. The Studio is a fully no-code editor: your design and marketing teams can create, customize, and update passes on their own, without writing a single line of code. The REST API is available for technical teams who want to automate workflows: automatic enrollment at checkout, data updates after a purchase, event-triggered notifications.

Yes. Walleett accepts CSV or Excel file imports with automatic column detection. You can also sync continuously from your CRM, ERP, or POS software via the API. Walleett acts as an extension of your data: your database remains the source of truth, Walleett is the mobile delivery channel.

Via a REST API, with a built-in Playground to test each call live without touching your real data. You create an access key, define the exact permissions your system needs, and connect Walleett to your POS, CRM, or ticketing platform. Main available actions: create a customer, update their info, generate their pass, send a targeted notification.

Yes, that is one of the core strengths of Wallet compared to a paper ticket or an email. Walleett lets you update in real time the information displayed on the pass (point balance, status, event date or venue) as well as its visual. The update propagates automatically to all installed passes, with no action required from the customer.

A Wallet push notification appears directly on the phone's lock screen, with no algorithmic filter and no cluttered inbox. It costs significantly less than an SMS and does not require a phone number. Most importantly, it is directly tied to the installed pass: the customer immediately recognizes it as relevant. It is a direct, cost-effective, and consent-based communication channel.

You associate one or more geographic points with your passes (store address, event venue, delivery zone). When a pass holder gets close to one of those points, the pass automatically surfaces on their phone's lock screen, along with a personalized message. No interaction, no unlocking required. It is the only channel capable of triggering attention at exactly the right moment and place.

Yes. You can update the visual of a pass already in circulation at any time: banner, colors, image. The update propagates automatically to all installed passes. You choose whether the change is temporary (Black Friday, product launch, Christmas) or permanent. Either way, your customers see the new design without lifting a finger.

No. Walleett does not require a long-term commitment. You are free to adjust your plan to match your activity level. To discuss pricing tailored to your context, our team builds a custom quote.

All data is hosted within the European Union, with ISO 27001-certified providers. For full details on our hosting architecture, see our Security & Compliance page.

Yes. Walleett acts as a data processor under GDPR: your customers' data is yours, not ours. We sign a DPA (Data Processing Agreement) with each partner. Data is hosted in Europe, encrypted at rest and in transit. For more details, see our Security & Compliance page.